Role: System Administrator (1-2 yrs) | Location: Bangalore | Type: Permanent
Job Overview: As a System Administrator, you will be responsible for providing comprehensive technical support to all employees within the organization. This role includes configuring, maintaining, and troubleshooting a variety of devices and systems, ensuring seamless operations across our IT infrastructure. You will play a critical role in managing hardware and software, coordinating with vendors, and supporting end-users to resolve technical issues efficiently.
Key Responsibilities:
- Laptop Configuration: Setup and configure laptops with both Windows and Mac operating systems according to company standards.
- Laptop Reimaging: Reimage laptops for new users or to resolve issues, ensuring all necessary software and updates are correctly installed.
- Hardware Troubleshooting and Repair: Diagnose and repair hardware issues related to laptops, desktops, and other peripherals, ensuring minimal downtime for users.
- Software Installation: Install, configure, and update software applications required by employees to perform their job functions.
- Wi-Fi Troubleshooting: Provide support for Wi-Fi connectivity issues, ensuring stable and secure network access for all users.
- Printer Configuration: Configure and maintain printers, troubleshoot printing issues, and ensure all devices are properly connected to the network.
- Asset Management: Track and manage IT assets, including hardware, software licenses, and other resources, maintaining accurate inventory records.
- Video Conferencing Support: Set up and support video conferencing systems, ensuring that meetings are conducted smoothly with minimal technical issues.
- Outlook, Teams, and OneDrive Configuration: Configure and troubleshoot Microsoft Outlook, Teams, and OneDrive for end-users, ensuring proper integration and functionality.
- Vendor Coordination: Coordinate with external vendors for the purchase, repair, and maintenance of IT equipment, ensuring timely delivery and service.
- IT Asset Purchase: Assist in the procurement of IT assets, ensuring that all purchases meet company requirements and budget constraints.
- License Management: Manage the purchasing, renewal, and tracking of software licenses, ensuring compliance with licensing agreements.
- Basic Firewall Knowledge: Assist in managing firewall settings and configurations to maintain network security and integrity.
- End-User Support: Provide day-to-day technical support to end-users, resolving IT-related issues efficiently and professionally.
- Device Management: Handle and troubleshoot devices such as Wi-Fi routers, headsets, connectors, Jabra speakers, and other peripherals.
Qualifications:
- Proven experience in IT support or a similar role.
- Strong knowledge of Windows and Mac OS.
- Experience with hardware troubleshooting and repair.
- Familiarity with network configurations and basic firewall management.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills and a customer-oriented approach.
About Draup: Draup is an enterprise decision-making platform for global CXO leaders in sales and talent domains. At Draup, you get the opportunity to work with cutting-edge ML models and be at the forefront of pioneering AI applications in the Sales & Talent domain.
Why work with us:
- You own "It." — Our open-door policy encourages the free flow of ideas and nurtures a sense of ownership and a collaborative work spirit.
- A start-up immune to "Burn Out" — Generous medical benefits and an ask-no-questions leave policy.
- Never worry about "What Next?" — A comprehensive career path that maps out pathways to your preferred target position.
- A culture that values work and life — We encourage employees to follow their passions.
- Industry-leading compensation packages.
- Draup embraces diversity and inclusion across our centers in the US and India.
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