Role Summary
We are hiring a Delivery Manager to lead and transform the delivery function at Draup. This is a senior role requiring strategic leadership, AI-first delivery excellence, and deep people management capabilities. The ideal candidate is a high-calibre professional from a premier academic institution with significant experience at reputed organisations, who can drive productivity transformation through AI adoption while ensuring best-in-class customer outcomes.
Key Responsibilities
AI-Driven Delivery Excellence & Customer Satisfaction
- Leverage in-house AI tools to ensure all reports are delivered 5x-10x faster with dramatically higher insight depth and quality
- Drive measurable improvement in customer satisfaction scores by delivering richer, AIaugmented outputs consistently
AI Adoption, Productivity Transformation & Training
- Champion AI adoption across the team — ensure every member is proficient in using AI tools and Agents for research, analysis, and report generation
- Set AI-usage benchmarks, track adoption metrics, and drive a 5x–10x productivity multiplier across the delivery function
- Train and upskill consultants on AI tools, prompt engineering, and automated workflows; embed a culture of continuous AI learning
Agent Creation Strategy & Use Case Automation
- Identify and prioritise repetitive customer use cases that can be automated through AI agents
- Lead the creation of agent blueprints — define scope, inputs, outputs, and success metrics
- Drive at least 5 production-ready agent use cases per month in collaboration with tech and product teams
Team Leadership & Capability Development
- Build a high-performing, AI-first team by mentoring consultants on advanced AI workflows, prompt engineering, and agent-assisted research
- Foster a culture of experimentation, accountability, and continuous upskilling
- Manage team performance, career development, and delivery quality end-to-end
Customer Engagement & Account Health
- Work closely with CSMs to maintain strong customer relationships and proactively showcase AI-enhanced deliverables as a value differentiator
- Support account growth through superior delivery, improved turnaround times, and richer insights
Thought Leadership & AI-Powered Market Intelligence
- Leverage in-house AI tools to proactively produce high-impact reports, whitepapers, and POVs on emerging trends (tech disruptions, regulatory shifts, industry movements)
- Develop templates, models, and frameworks reusable across customers and prospects
Cross-Functional Collaboration & Platform Improvement
- Collaborate with product, tech, and CSM teams to improve platform capabilities and delivery infrastructure
- Provide structured feedback on AI tool integrations, agent performance, and automation gaps
Process Governance & Risk Management
- Ensure adherence to internal processes, delivery discipline, and AI governance standards
- Proactively manage risks including AI output quality control, data accuracy validation, and escalation handling
- Deliver reports and insights in a timely and accurate manner, maintaining high standards under tight deadlines
Requirements
- Exceptional academic background from a premier/reputed institution (MBA from a top-tier institute preferred)
- 5+ years of experience in research, consulting, delivery management, or analytics roles at reputed organisations
- Proven track record of leading and growing high-performing teams
- Demonstrated success in driving AI adoption and workflow transformation
- Demonstrated ability to manage multiple accounts and deliver outputs on time in a fast-paced, ambiguous environment
Core Skills
- Strong secondary research, analytical, and strategic thinking ability
- Expertise in MS Office; very strong Excel (advanced analysis, modelling) and PowerPoint (executive storytelling and presentations)
- Excellent verbal and written communication skills; ability to engage and influence senior stakeholders
- Ability to create executive-ready insights, narratives, and strategic recommendations
- Strong leadership and people management skills; experience building and scaling teams
- Comfort with ambiguity; ability to structure and solve complex, open-ended problems in a fastpaced environment
Technology Orientation
- Deep understanding of AI (GenAI/Agentic AI), automation, and digital transformation trends
- Hands-on experience using AI tools to dramatically improve research, report generation, and delivery workflows
- Proven ability to design, implement, and scale AI-powered automation across a delivery team
- Experience building AI agents or automating use cases using agentic frameworks is a strong plus
- Strong ability to train and coach teams on AI tools, prompt engineering, and AI-assisted research and reporting
Other Traits
- Strategic thinker and process architect; outcome-oriented with a high ownership mindset
- AI-first mindset; passionate about leveraging technology to boost team productivity and delivery quality
- Comfortable navigating a fast-paced, high-growth environment with evolving priorities and ambiguity
- Strong time management and delivery discipline; capable of managing multiple deliverables simultaneously
- Collaborative leader who builds bridges across functions — product, tech, sales, and customer success
Why Draup
- Drive the AI transformation of a fast-growing, high-impact research and intelligence function
- High ownership, strategic visibility, and direct impact on product, customers, and revenue
- Opportunity to build and lead next-gen, AI-driven delivery models
- Fast growth environment with accelerated career progression into senior leadership
Compensation
Competitive, as per industry standards
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