Relevant Experience (B2B SaaS): 7–10 years
Function: Customer Success
Geographical Market: US / India
Work Location: Bangalore (Hybrid)
About Draup
Draup is an AI-driven enterprise decision-making B2B SaaS platform serving global organizations. We empower sales and talent teams with actionable insights that drive strategic growth. Our mission is to help companies make smarter decisions through data, intelligence, and innovation.
Role Overview
As a Senior Customer Success Manager at Draup, you will be responsible for driving customer adoption, retention, and revenue growth. You will act as a strategic advisor to enterprise clients, ensuring they derive maximum value from Draup’s platform and services.
This role requires a proactive leader who can manage complex relationships, deliver insights, and collaborate cross-functionally to elevate the customer experience.
Key Responsibilities
- Customer Engagement: Build and nurture strong relationships with key stakeholders across enterprise accounts to ensure high retention and renewals.
- Strategic Account Planning: Develop and execute success plans aligned with customer goals to drive platform adoption.
- Quarterly Business Reviews (QBRs): Ensure customers realize measurable value through product adoption, leadership reviews, and strategic engagements.
- Cross-functional Collaboration: Partner with Product, Sales, and Engineering teams to advocate for customer needs and influence roadmap decisions.
- Renewals & Upsell: Drive renewals and identify expansion opportunities by demonstrating ROI and business impact.
- Customer Advocacy: Develop champions within accounts and encourage participation in case studies, testimonials, and reference programs.
- Data-Driven Insights: Use platform analytics and customer data to provide actionable recommendations and increase usage.
Qualifications & Skills
- 7–10 years of experience in Customer Success, Account Management, or Market Research Consulting within a B2B SaaS enterprise technology environment.
- Proven track record of managing large enterprise accounts and delivering measurable customer outcomes.
- Strong business acumen with the ability to understand complex customer environments and translate needs into solutions.
- Excellent communication, presentation, and stakeholder management skills.
- Experience with CRM tools (e.g., Salesforce), CS platforms (e.g., Gainsight), and data analytics is a plus.
- Ability to thrive in a fast-paced, dynamic environment with a customer-first mindset.
- Must be based in Bangalore.
- Immediate joiners preferred.
Why Join Draup?
- Recognized as a Great Place to Work organization.
- Work on cutting-edge AI and data-driven solutions.
- Collaborate with global enterprise clients and industry leaders.
- Be part of a high-growth, mission-driven organization.
- Competitive compensation, benefits, and flexibility.
- Culture of innovation, ownership, and continuous learning.
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