Organizational Intelligence & EVP Benchmarking for a Global Telecom Tech Leader
Discover how Draup helped benchmark SaaS org structures and EVP against nine global tech peers.
~30000
Employees
$4.9B
Revenue
Telecom Software & Technology Services
Industry
Chesterfield, Missouri, USA
Headquarters
About the organization
The organization is a global leader in software and technology services for the communications and media industry, serving the world’s largest telecom operators across billing, revenue management, network operations, and digital transformation. Operating across major talent hubs in India, the United States, Israel, Mexico, and the Philippines, it competes for tech and product talent against both telecom-native players and enterprise SaaS firms. As demand for specialized engineering and product capabilities intensifies, building a compelling talent strategy has become a core organizational priority.
The Core Challenges
Org Design Opacity
The organization lacked a structured, function-by-function view of how leading SaaS companies organize their engineering, product, sales, customer success, and support functions — limiting its ability to evaluate the maturity and design principles of peer workforce architectures.
Skills Architecture Gaps
Emerging and core skills taxonomy data across SaaS functions was fragmented, making it difficult to benchmark capability requirements across Engineering, Sales, Customer Success, Marketing, and Operations against what leading SaaS competitors were actively building.
EVP Landscape Mapping
The organization wanted to decode how employees perceive its EVP attribute by attribute, set against peer benchmarks, to surface which dimensions were already driving differentiation and which ones offered room to strengthen retention across its major workforce markets.
Regional Sentiment Gaps
Global EVP averages mask significant geographic variation. The organization needed region-level sentiment data across the U.S., India, Mexico, Israel, and the Philippines to understand where its employer brand was strongest and where targeted improvements were most urgent.
The Solution
Customer Success Manager
PROFILE
LOCATION ANALYSIS
TALENT MARKET INSIGHTS
CAREER PATHS
DATA INTEGRATION
TECH STACK
The image is for representational purpose only.
01
Organizational Design Mapping
Mapped org design across ten functions for each peer company identifying centralization patterns, regional versus HQ alignment, and structural orientation. One peer emerged as the most decentralized, with 87% of Sales and Customer Success leadership distributed outside HQ. Two others maintained centralized cores, with Product and Marketing concentrated at headquarters.
02
Skills Taxonomy & Comparative Benchmarking
Built function-level skills taxonomies segmenting core from emerging competencies. Key emerging signals included DevSecOps in engineering, AI/ML Integration and Conversational Interfaces in cloud-CRM platforms, and NLP in collaboration software. A seniority benchmarking grid mapped equivalent roles across all four peer companies and seven functions — from CXO to intern tier.
03
EVP Sentiment Benchmarking
Scored all ten peer companies across 14 EVP attributes. The organization’s global score of 3.9 placed it above its telecom software peers but below leading hyperscalers and enterprise SaaS platforms. India (4.0) emerged as a relative strength, while the United States (3.4) and the Philippines (3.2) were identified as the highest-priority geographies for targeted improvement.
04
Benefits Benchmarking Analysis
Benchmarked 20+ benefit categories globally and across the U.S., India, and Mexico. Unlimited PTO and the “Be Without Limits” program were identified as standout differentiators. The clearest improvement opportunities lay in retirement and equity program perception, performance bonus visibility, and professional development depth relative to leading hyperscaler and chip-maker peers.
Outcome
6,100+
Locations
4M+
Career Paths
1.7M+
Peer Group Companies
28K+
Skills
3,500+
Roles
1B+
Professionals
55K+
Universities
1B+
Job Descriptions
200K+
Courses
180K+
Technology Solutions
1.6M+
Account Priorities
Labor Market Data Contextualized with Business Intelligence for Every Decision
Analyzing 1B+ data points daily from 100K+ sources
6,100+
Locations
4M+
Career Paths
1.7M+
Peer Group Companies
28K+
Skills
3,500+
Roles
1B+
Professionals
55K+
Universities
1B+
Job Descriptions
200K+
Courses
180K+
Technology Solutions
1.6M+
Account Priorities
.svg)
.svg)
