About the Company

A large US-based retail and pharmacy services enterprise operating a nationwide store network supported by expanding digital, analytics, and media platforms, playing a critical role in community healthcare delivery while modernizing its operating model through automation, data-driven decision-making, and omnichannel engagement to support scalable, future-ready workforce and business outcomes.

Before Draup

1

Limited Visibility into Pharmacist Workforce Risk

Lack of clear, consolidated insight into supply–demand trends, regional exposure, and competitor hiring dynamics.

2

Operational Overload in Pharmacy Teams

Manual workflows reduced pharmacist capacity for patient-facing care and high-value services.

3

Unclear Automation vs. Critical Human Work

Insufficient clarity on which pharmacy tasks could be automated without compromising care quality.

4

Retail Media Talent & Structure Gaps

Absence of clear benchmarks for scaling analytics, measurement, and client success teams.

The Core Challenges

Widening pharmacist supply–demand gaps across regions driven by declining graduate pipelines and sustained growth in retail pharmacy demand.

High geographic concentration of talent limiting hiring in underserved markets and increasing competition in a small set of metropolitan areas.

Need to balance automation efficiency with patient care quality as pharmacy operations adopt robotics, AI, and digital workflows.

Rapidly evolving skill requirements and organization design across pharmacy and retail media requiring new capabilities, roles, and team structures.

The Solution

PROFILE
LOCATION ANALYSIS
TALENT MARKET INSIGHTS
CAREER PATHS
DATA INTEGRATION
TECH STACK
01
Pharmacist Workforce Supply–Demand & Risk Modeling
Assessed pharmacist graduate pipelines, installed talent, and hiring demand across U.S. states and MSAs to quantify multi-year supply–demand gaps and identify high-risk geographies.
02
Automation & Technology Impact Assessment
Evaluated robotics, AI, and IoT adoption across pharmacy workflows to distinguish automation-ready tasks from patient-critical activities and guide workload rebalancing.
03
Geographic Talent
Hotspot & Competitor Benchmarking
Mapped national talent concentration and benchmarked competitor hiring intensity to inform location strategy and targeted talent interventions.
04
Retail Media Organization & Capability Benchmarking
Analyzed peer role hierarchies, skills, and team structures across analytics, measurement, ad tech, and client success to support scalable media organization design.

Outcome

Clear Workforce Risk & Talent Visibility

Quantified pharmacist labor gaps by geography, enabling proactive workforce planning and operating model decisions.

Targeted Automation & Productivity Gains

Identified high-impact opportunities to reduce manual workload while preserving patient-facing care quality.

Future-Ready Skills & Care Model Enablement

Defined emerging pharmacist skills aligned to digital health, data tools, and specialized care, enabling a stronger patient-centric operating model.

Scalable Retail Media Organization Blueprint

Delivered benchmarks to guide structured growth of media, analytics, and client success teams aligned to industry best practices.

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