Talent Strategy Modernization for a 70B+ Idaho Based Retail & Pharmacy Enterprise
Discover How Draup Enabled Workforce Modernization for a 70B+ Idaho–Based U.S. Retail & Pharmacy Enterprise
About the Company
A large US-based retail and pharmacy services enterprise operating a nationwide store network supported by expanding digital, analytics, and media platforms, playing a critical role in community healthcare delivery while modernizing its operating model through automation, data-driven decision-making, and omnichannel engagement to support scalable, future-ready workforce and business outcomes.
Before Draup
1
Limited Visibility into Pharmacist Workforce Risk
Lack of clear, consolidated insight into supply–demand trends, regional exposure, and competitor hiring dynamics.
2
Operational Overload in Pharmacy Teams
Manual workflows reduced pharmacist capacity for patient-facing care and high-value services.
3
Unclear Automation vs. Critical Human Work
Insufficient clarity on which pharmacy tasks could be automated without compromising care quality.
4
Retail Media Talent & Structure Gaps
Absence of clear benchmarks for scaling analytics, measurement, and client success teams.
The Core Challenges
Widening pharmacist supply–demand gaps across regions driven by declining graduate pipelines and sustained growth in retail pharmacy demand.
High geographic concentration of talent limiting hiring in underserved markets and increasing competition in a small set of metropolitan areas.
Need to balance automation efficiency with patient care quality as pharmacy operations adopt robotics, AI, and digital workflows.
Rapidly evolving skill requirements and organization design across pharmacy and retail media requiring new capabilities, roles, and team structures.
The Solution
Hotspot & Competitor Benchmarking
Outcome
Clear Workforce Risk & Talent Visibility
Quantified pharmacist labor gaps by geography, enabling proactive workforce planning and operating model decisions.
Targeted Automation & Productivity Gains
Identified high-impact opportunities to reduce manual workload while preserving patient-facing care quality.
Future-Ready Skills & Care Model Enablement
Defined emerging pharmacist skills aligned to digital health, data tools, and specialized care, enabling a stronger patient-centric operating model.
Scalable Retail Media Organization Blueprint
Delivered benchmarks to guide structured growth of media, analytics, and client success teams aligned to industry best practices.

