About the organization

The enterprise is a retail and commercial banking group headquartered in London, serving personal and business customers across the United Kingdom. Its operations span mortgages, current accounts, credit cards, commercial lending, and wealth and insurance services. The group ranks among the largest banking employers in the country, with a workforce spread across functions including operations, IT, customer service, product, and finance. Sustained cost pressure and shifting customer expectations are pushing every large UK bank to rethink how work gets done across these functions. Agentic AI is emerging as one of the clearest forces behind that shift, changing which tasks sit with people and which shift toward autonomous systems.