How an Integrated Health System Built an AI Workforce Case the CHRO Could Take to the Board
A Connecticut-based integrated health system scored automation and augmentation feasibility across 47 shared services roles. Etter modeled the financial impact against its own headcount data and put a function-level AI workforce case in front of senior leadership in eight weeks.
~48,000
Employees
$7B+
Revenue
Integrated Healthcare
Industry
Connecticut, USA
Headquarters
About the organization
The ccustomer is one of the largest and most comprehensive integrated health systems in the United States, running a fully connected network of hospitals, specialty practices, and shared services functions. Its 48,000+ employees span clinical and administrative workacross Revenue Cycle, Finance, Supply Chain, and HR. As AI adoption accelerated across healthcare, leadership needed a rigorous, data‑backed view of howautomation and augmentation would reshape shared services, and what that meant for talent strategy, role design, and long‑term capability architecture.
The Core Challenges
47
4
8
90%+
3x
The Solution
The organization partnered with Draup to deploy its Etter workforce intelligence platform across 47 shared services roles, delivering structured AI impact assessments and executive-ready simulation outputs in 8 weeks.
.svg)
.svg)
