Technical Writer
As a Technical Writer at Draup,You will follow and enhance our style guides to create clear and conciseinformation to help Draup customers succeed. You will collaborate with product,customer success, and internal business partners (such as UI designers, datascientists, and software development engineers) to develop strategy andcontent. You will participate in content management efforts, processdevelopment, and quality governance in support of team success.
What you’ll do:
- Develop a keen understanding ofthe product to be able to appropriately communicate the value of the product,feature, or service to internal and external stakeholders
- Collaborate with product and technical teams to understand the productand come up with engaging writeups for existing and new features
- Assist the product management team with in-application walkthroughs thatfollow the user guides and best practices
- Develop a strong and consistent messaging style
- Own and maintain the knowledgebank and support content repository. Periodically audit content to ensure theyare in line with current feature functionalities
Who you are:
- 3-5 years of experience in thehigh-tech industry as a content writer or similar position
- Bachelor’s degree/Master’s degree in English, communications,linguistics, creative writing, journalism, Engineering, or a related field
- Strong verbal and written communication skills with attention to detail
- Fluency in written US English
- Ability to understand and communicate your concept to global audiences
- Understanding of the business environment and keeping track of emergingbusiness trends
- Working knowledge of Content Management Systems (CMS)
- Bonus - Instructional DesignExperience
Our expectations:
- Self-motivated, self-starter,self-directed, and flexible. Able to meet aggressive deadlines fromtime-to-time
- Take ownership of all content initiatives on Draup’s platform as well asbecoming a technical product specialist whilst effectively collaborating withproduct and technical teams
- Able to prioritize, multitaskand manage time efficiently
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