Robotic Process Automation Support Analyst

robotic process automation Operations

QP Code SSC/Q8607 NSQF Level 5

Brief Job Description

Individuals in this job role are responsible for controlling and orchestrating the bot. They must provide basic support as well as troubleshoot issues in the bot ecosystem.

Personal Attributes

Individuals in this role must possess good communication skills to interact with different stakeholders and end-users. They should have a commitment to professional development.

Role Map

Technology Robotic Process Automation

Job Category Operations

Job Track Support

Roles

RPA Process Controller

NSQF Level: 5

RPA Support Associate

NSQF Level: 5

Technical Competencies

Key job task/function that an individual has to perform as a part of the job. These are also known as National Occupational Standards (NOS).

6 6 Compulsory

Control and orchestrate the bot and bot ecosystem

This unit is about managing bot ecosystem

Compulsory NOS Code SSC/N8623 NSQF Level 5

Explore

Provide support in bot change management

This unite is about supporting change management activities such as upgradation, patch maintenance, etc.

Compulsory NOS Code SSC/N8624 NSQF Level 5

Explore

Identify and track and resolve issues in the bot ecosystem

This unit is about identifying and resolving the issues in the bot ecosystem

Compulsory NOS Code SSC/N8625 NSQF Level 5

Explore

Work effectively with colleagues

This unit is about working effectively with colleagues, either in your own work group or in other work groups within your organization.

Compulsory NOS Code SSC/N9002 NSQF Level 4

Explore

Inculcate strong work ethic in line with organizational code of conduct

This unit is about adopting a positive attitude towards work while following organizational code of conduct

Compulsory NOS Code SSC/N9013 NSQF Level 5

Explore

Maintain an inclusive environmentally sustainable workplace

The unit is about implementing and improving diversity equality and inclusion in a sustainable and environment friendly workplace

Compulsory NOS Code SSC/N9014 NSQF Level 5

Explore

View 4 more

Supplementary Topics

Advanced topics that will help you excel in this role

Cognitive Automation/ Hyperautomation

Popular Tools Used by Robotic Process Automation Support Analyst

RPA Software Automation Anywhere AutomationEdge Blue Prism Jiffy.ai TruBot UiPath Work Fusion

Ticketing Tools Solarwinds AzureDesk HubSpot Spiceworks Samanage LiveAgent

Programming and Scripting Language Python C/C++ Java JavaScript Ruby Shell Script VB.Net Lisp

Workflow management tools Evernote Jira VersionOne Workzone Scrum Mate Trello SmartTask

Office Software Microsoft PowerPoint Microsoft Excel Microsoft Visio Microsoft Word FreeOffice LibreOffice WPS Office iWork Calira PolarisOffice OnlyOffice Apache OpenOffice