Privacy

 

PLEASE READ THIS PRIVACY STATEMENT CAREFULLY. BY ACCESSING OR USING THE WEBSITE AND/OR PLATFORM YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, PLEASE DO NOT USE THE WEBSITE AND/OR PLATFORM.

 

Privacy Statement effective as of December 1, 2018.

 

1. Context and Purpose

1.1 Zinnov recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. In this Privacy Statement, references to “you”, “your” or “user” shall mean the end user accessing the website and/or the platform, its contents and using the services offered through the website/platform. References to “we”, “us” and “our” shall mean Zinnov, its franchisor, affiliates and partners.

 

1.2 This Statement describes how we collect and use personal information that you provide through our website or the DRAUP Platform as well as other sources. By visiting and/or using our website/platform, you expressly consent to our use and disclosure of your information in accordance with this Privacy Statement.

 

1.3 The DRAUP Platform is the property of Zinnov LLC.

 

1.4 BY USING THE PLATFORM/SERVICES OR BY OTHERWISE PROVIDING US WITH YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY STATEMENT AND AGREE TO BE BOUND BY THIS PRIVACY STATEMENT. YOU HEREBY CONSENT TO OUR COLLECTION, USE, SHARING AND/OR DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY STATEMENT. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY STATEMENT, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY STATEMENT AT ANY TIME, PLEASE DO NOT USE ANY OF THE SERVICES/PLATFORM OR PROVIDE US WITH ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES/PLATFORM ON BEHALF OF SOMEONE ELSE OR AN ENTITY, YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY STATEMENT ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY STATEMENT.

 

2. Personal Information

Personal information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, age, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone and any details that may have been voluntarily provided by the user in connection with availing any of the services on the website and/or mobile application.

 

3. Information we collect

3.1 Contact information. We may collect your name, email, mobile number, phone number, street, city, state, pin code, country, IP address, chat history and user clicks.

 

3.2 Information you post. We collect information you post in a public space on the website/platform including your chat history including that created by our chat bot.

 

3.3 Demographic information. We may collect demographic information about you or any other information provided by you during the use of our website/platform. We may collect such information as a part of a survey as well.

 

3.4 Information from other sources. We also may periodically obtain information about you from other sources. The collection of such information will be in accordance with applicable privacy laws. We may combine this information with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and create more tailored marketing campaigns to provide products, subscriptions and services that may be of interest to you.

 

3.5 Other information. If you use our website/platform, we may collect information about your IP address and the browser you are using. We may look at what site you came from, duration of time spent on our website, pages accessed or what website you visit when you leave us. We may also collect information on the type of computer you are using, or the version of the operating system your computer or device is running.

 

4. We collect information in different ways

4.1 We collect information directly from you. We collect information directly from you or from authorized personnel in your company when you are registered on our website/platform. We also collect and store the chat history with the chatbots.

 

4.2 We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, logfiles, browser cookies and web beacons for collecting information about your usage of our website/platform. Using these tools, we analyze web page flow, measure promotional effectiveness, track your usage on our website/platform and promote trust and safety. Additionally, you may encounter “cookies” or other similar devices on certain pages of the website/platform that are placed by third parties. We do not control the use of cookies by third parties.

 

4.3 We get information about you from message boards and/or from customer service communication you have with us. If you choose to post messages on our message boards, chat sessions or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

 

4.4 Social Media and Single Sign-on. Our Web sites and platforms may use social media features, such as the Twitter, LinkedIn and Facebook. These features may collect relevant information and may give an option to share comments/activities with your social media network.

 

4.5 If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website/platform, we may collect such information into a file specific to you.

 

5. Use of your Personal Information

5.1 We use information to contact you. We may use the information you provide to contact you for providing effective service or for other promotional purposes.

 

5.2 We use information to respond to your requests or questions. We may use your information to confirm your registration on our website/platform or to correspond with you.

 

5.3 We use information to improve our products and services. We may use your information to customize your experience with us. This could include displaying content based upon your preferences.

 

5.4 We use information to look at site trends and customer interests. We may use your information to make our website/platform and services better. We may combine information we get from you with information about you we get from third parties.

 

5.5 We use information for security purposes. We may use information to protect our company, our customers, our website and/or our platform.

 

5.6 We use information for marketing purposes. We may send you information about special promotions or offers. We may also tell you about new features or products/services. These may be our own offers or products/services or those of third parties.

 

5.7 We use information to send you transactional communications. We may send you emails or text messages about our offerings. We use information as otherwise permitted by law.

 

6. Third-Party Sharing

6.1 We will share information with third parties who perform services on our behalf. As permissible by law, We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of USA.

 

6.2 We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body so requests. Or, we may also share information when we are investigating potential fraud.

 

6.3 We may share information with any successor to all or part of our business. For example, if part of our business is sold, we may provide our customer list as part of that transaction.

 

6.4 We may share your information for reasons not described in this policy. We will inform you before we do this.

 

6.5 We may use information collected to provide you with additional information about the Zinnov’s services, partners, promotions and events.

 

6.6 We may use information collected to improve Zinnov’s websites and services.

 

6.7 Unless provided for in this Privacy Statement, Zinnov does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes. We may share information collected with other companies that work on our behalf.

 

7. Security Practices and Procedures

7.1 Zinnov adopts reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect the personal information in its possession from loss, misuse, unauthorized access, disclosure, alteration and destruction.

 

7.2 Zinnov makes information accessible to its employees and data processors only on a need-to-know basis. All employees and data processors, who have access to, and are associated with the processing of personal information, are obliged to respect its confidentiality.

 

8. Accurate or Complete Information

8.1 You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our website or platform or by contacting us through info@zinnov.com. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Zinnov has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Zinnov may, at its sole discretion, discontinue the provision of the services to you.

 

8.2 If you wish to terminate your account or if you request that we no longer use your information to provide you with the services, you may contact us at info@zinnov.com. We will retain your information for as long as your account with us is active and as required to provide you with the services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. Please note that your withdrawal of consent, or cancellation of account may result in Zinnov being unable to provide you with its services or to terminate any existing relationship you may have with Zinnov.

 

9. Information on Cookies

9.1 A ‘cookie’ is a small text file that is sent from the website and stored in your computer’s web browser while you visit and use the website and/or platform. This is done in order, for example, to collect information about your activities on the website and/or platform or to make it possible for you to use certain services through the website and/or platform. The cookie transmits this information back to the website processor. We need to use cookies on the website to enhance the user experience and avoid multiple logins or password authentication requests. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

 

9.2 The ‘help’ option of the toolbar on your web browser will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If cookies are disabled you may still use the website and/or platform, but the website/platform may be limited in the use of some of its features.

 

10. Children’s Safety and Privacy

Our website/platform contains business-related content and is specifically aimed at and designed for use by adults. We do not knowingly solicit or collect personal information from individuals under the age of 18 years. Zinnov strongly encourages parents and guardians to supervise the online activities of their minor children.

 

11. Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email us at info@zinnov.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about the services.

 

12. Third Party Websites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This Privacy Statement does not apply to the privacy practices of those websites. We encourage you to read the privacy policies of other websites carefully. We are not responsible for these third-party websites.

 

13. Security Precautions

Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. We adhere to strict security guidelines, protecting it against unauthorized access.

 

14. Contacting Us

If you have any questions regarding this Privacy Statement or the information practices of Zinnov’s Web sites, Platforms and Services should be directed to Zinnov by sending an email to info@zinnov.com or by mailing us at:

 

Zinnov LLC
21 Waterway Ave, Suite 300
The Woodlands, TX 77382
USA

 

15. Updating Personal Information

Users may access, modify, correct and delete the information provided by them which has been voluntarily given by the user and collected by Zinnov in accordance with this Privacy Statement. In case you wish to update or correct, your personal information, you may do so by contacting us at info@zinnov.com.

 

16. International Transfers of Personal Information

We host and operate the websites and platforms in the United States and, depending on your country of residence, the submission of personal information to our website may involve the transfer of personal information to the United States.

 

In addition, we may transfer personal information to our subsidiaries or affiliated companies and service providers and/or third-party agents in various other countries for certain processing operations. You should be aware that privacy laws in these countries may not adequately provide protections equivalent to those in your country of residence.

 

17. Jurisdiction

If you choose to visit and use the website/platform, your visit, use and any dispute over the privacy is subject to this Privacy Statement. Any disputes arising out of this Privacy Statement and the website/platform shall be governed by the laws of State of Texas, USA.

 

18. Your Consent

By using the website/platform, or by providing us with your information, you consent to the collection, sharing and use of the information you disclose on the website in accordance with this Privacy Statement.

 

19. Privacy Questions

Should you have questions about this Privacy Statement or Zinnov’s information collection, use and disclosure practices, you may contact us at info@zinnov.com. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.

 

20. Protecting Access Information

You are responsible for maintaining the confidentiality of your account, access information and password. You shall be responsible for all uses of your own account and password, whether or not authorized by you. You shall immediately notify Zinnov at info@zinnov.com of any actual or suspected unauthorized use of your account or password.

 

21. Updates to this Privacy Statement

From time to time we may change our privacy practices. We will also post an updated copy on our website/platform. We encourage you to check our website/platform periodically for updates.