Provide information in standard formats
About
This unit is about providing specified data/information related to your work in templates or other standard formats.
Scope
obtain information, analyze and report information
Obtain information
- establish and agree with appropriate people the data/information you need to provide, the formats in which you need to provide it, and when you need to provide it
- obtain the data/information from reliable sources
- check that the data/information is accurate, complete and up-to-date
- obtain advice or guidance from appropriate people where there are problems with the data/information
Analyze and report information
- carry out rule-based analysis of the data/information, if required
- insert the data/information into the agreed formats
- check the accuracy of your work, involving colleagues where required
- report any unresolved anomalies in the data/information to appropriate people
- provide complete, accurate and up-to-date data/information to the appropriate people in the required formats on time
Required Knowledge & Understanding
Technical Skills
- data/information you may need to provide including the sources and how to do this
- templates and formats used for data/information including their purpose and how to use these
- different techniques used to obtain data/information and how to apply these
- how to carry out rule-based analysis on the data/information
- typical anomalies that may occur in data/information
- who to go to in the event of inaccurate data/information and how to report this
- how to use information technology effectively to input and/or extract data accurately
- how to validate and update data
- how to identify and refer anomalies in data
- how to store and retrieve information
- how to share information using standard formats and templates
- how to keep up to date with changes, procedures and practices in your role
Soft Skills
Writing Skills
complete accurate well written work with attention to detail
Reading Skills
follow instructions, guidelines, procedures, rules and service level agreements
Listening and Speaking Skills
listen effectively and orally communicate information accurately
Decision Making
follow rule-based decision making processes. make decisions on suitable courses
Plan and Organize
plan and organize your own work to achieve targets and deadlines
Customer Centricity
check that your own and/or your peers’ work meets customer requirements. meet and exceed customer expectations
Problem Solving
apply problem solving approaches in different situations
Analytical Thinking
configure data and disseminate relevant information to others
Critical Thinking
apply balanced judgments to different situations
Attention to Detail
check your work is complete and free from errors. get your work checked by others
Team Working
work effectively in a team environment