Manage your work to meet requirements Solution Architect
About
This unit is about planning and organizing your work in order to complete it to the required standards on time.
Scope
utilize resources, ensure compliance
Utilize resources
- establish and agree your work requirements with appropriate people
- keep your immediate work area clean and tidy
- utilize your time effectively
- use resources correctly and efficiently
- treat confidential information correctly
Ensure compliance
- work in line with your organization’s policies and procedures
- work within the limits of your job role
- obtain guidance from appropriate people, where necessary
- ensure your work meets the agreed requirements
Required Knowledge & Understanding
Technical Skills
- the importance of completing work accurately and how to do this
- appropriate timescales for completing your work and the implications of not meeting these for you and the organization
- resources needed for your work and how to obtain and use these
- how to store and retrieve information
- how to identify and refer anomalies in data
- how to use information technology effectively to input and/or extract data accurately
- how to keep up to date with changes, procedures and practices in your role
Soft Skills
Writing Skills
complete accurate well written work with attention to detail
Reading Skills
follow instructions, guidelines, procedures, rules and service level agreements
Listening and Speaking Skills
ask for clarification and advice from appropriate people. listen effectively and orally communicate information accurately
Decision Making
make decisions on suitable courses
Plan and Organize
plan and organize your own work to achieve targets and deadlines. provide accurate reports to line managers in a timely manner as required
Customer Centricity
check that your own and/or your peers’ work meets customer requirements. deliver consistent and reliable service to customers
Problem Solving
refer anomalies to the supervisor. seek clarification on problems from others
Analytical Thinking
analyze data and activities. pass on relevant information to others
Critical Thinking
apply balanced judgments to different situations
Attention to Detail
check your work is complete and free from errors. get your work checked by others
Team Working
work effectively in a team environment