About
The unit is about implementing and improving diversity equality and inclusion in a sustainable and environment friendly workplace
Scope
define job requirements, ensure client satisfaction
Define client requirements
- gather the client context and requirements
- manage fluctuating client priorities and expectations
Ensure client satisfaction
- respond to requests in a timely and accurate manner
- continuously improve service based on client feedback
- plan deliverables based on client needs
Required Knowledge & Understanding
Technical Skills
- the importance of effective communication and establishing good working relationships with clients
- different methods of communication and the circumstances in which it is appropriate to use these
- different types of information that clients might need and the importance of providing this information when it is required
Soft Skills
Writing Skills
communicate effectively with clients in writing
Reading Skills
follow instructions, guidelines, procedures, rules and service level agreements
Customer Centricity
check that your own and/or your peers’ work meets customer requirements. deliver consistent and reliable service to customers
Critical Thinking
apply balanced judgments to different situations