About
This unit is about building and maintaining constructive relationships at the workplace
Scope
build relationships, maintain relationships
Build relationships
- build rapport with appropriate people at the workplace
- develop new professional relationships
- build alliances to establish mutually beneficial working arrangements
- foster an environment where others feel respected
- identify and engage a diverse range of influential contacts
Maintain relationships
- obtain guidance from appropriate people, where necessary
- attentively listen to ideas and give constructive feedback
- promptly resolve conflicts between team members
- work with colleagues to deliver shared goals
- recognize the contributions made by your colleagues
Required Knowledge & Understanding
Technical Skills
- the importance of creating an environment of trust and mutual respect in the organisation
- the importance of effective communication in developing productive working relationships with colleagues
- different types of information that collegues might need and the importance of providing this information when it is required
Soft Skills
Listening and Speaking Skills
ask for clarification and advice from line managers
Team Working
work effectively in a team environment