Chatbots: Artificial Intelligence in Insurance Delivers Tangible ROI

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Chatbots have always been a talk of the town ever since its inception to enhance customer experience by streamlining interactions with them. Artificial intelligence in insurance is significantly transforming the industry with its automated personalized services. Enterprises are deploying bots to overcome challenges like delay in providing responses to its customers and increase sales.


Anthem, a health insurance provider teamed up with IBM to leverage AI and deploy ~130 bots, thereby automating ~70% of the repetitive activities. It decreased query resolving time and query cost by ~$1, solving 30k+ customer queries. Service providers are offering digital AI solutions to enterprises hunting for ROI, giving outstanding experience to their customers.

4th March, 2020