To bridge the gap between knowing and doing, providing a more highly-detailed context around market trends can be an effective solution.  For instance, rather than simply stating that Share services are moving to nearshore operations, providing specifics that Procure to Pay process is expanding in Mexico City – sharpens understanding while naturally leading towards taking necessary actions.

Here is a list of projects we believe organizations will work on in 2023 from a talent perspective. 

• Organizations will focus on Customer Experience capabilities.  For example, Agilent Technologies recently launched a customer experience center in Boston, MA.  The facility will serve as a regional hub for Agilent representatives to showcase and demonstrate both product capabilities and complete workflow solutions to customers.  As companies rethink their real estate footprint, they may convert existing facilities into experience centers
• Companies are beginning to understand the differences in skills between Data Analytics, Data Engineering, and Data Science.  South East Asia, India, Mexico City, and Canada are some hotspots
• For a while, global consulting companies have been using places in India and Latin America for a higher order of accounting and FP&A activities.  Now there is a trained talent pool in these locations, and other enterprises could take advantage
• HR leaders are focusing on contrasting benefits among different industries, organizations, and locations – particularly looking at how the distinct generations (Gen Z in particular) receive specific advantages.  There is a growing desire to identify benefit levels worldwide and recognize what services are being provided.
• Procurement ops, where there is a need to catalog digitally various providers and have a very flexible system of records, is also a key priority we hear from customers
• Customs and Procedures have emerged as important aspects companies want to strengthen within the supply chain
• Contract Review and other similar processes, we expect, will be critical as companies will optimize spend

 To accelerate the depth of knowledge across all these areas, we will be releasing the following reports (some covered in the previous email)

• Skills Architecture study – how can we use global taxonomies
• Global Business Services Trends (In the works)
• Global Benefits Components Study (In the works)
• Underrepresented categories across global locations

 Investing in existing employees’ potential is key to business success in 2023.  By providing a pathway for professional growth and development, companies can benefit from reduced costs while ensuring their workforce remains competitive.  Our reskill simulator yielded this output on training for Data Engineers.  Not a perfect model yet, but a useful module that can generate this view for all the emerging roles quickly