This week in BFS: Wearables & virtual assistants now empowering consumers with easy access to personalized banking solutions

Latest Industry Insights from Draup Braindesk

COVID has sped up digital transformation across all sectors. The banking and financial services industries are redesigning the Brick-and-Mortar model and investing in digital platforms. To attract customers, industries are investing in digital technologies to offer highly personalized services. Mobile banking is changing the personalized experience. Several leading players have developed a mobile banking API to provide a personalized banking experience.

Mobile Solutions are driving digitalization 

Personalized Banking: Visa partnered with Billdesk to enable its clients and cardholders to decide when, how much and the duration of their recurring payments through a simple dashboard interface

Wearable Banking: Mastercard has integrated with Fidesmo for Wearable payments. Consumers with wearables linked to Fidesmo can conveniently tap and pay with their linked Mastercard

HSBC partnered with Samsung for a wearable banking service. The wearables are intended to improve customer and employee experiences by making in-branch communications smoother and more efficient.

Financial Robo Advisor: JP Morgan developed “You Invest’, a mobile app that allows users into an investment portfolio made up of the bank’s ETFs

Virtual Banking Assistant: Citi introduced an intelligent virtual agent (IVA) capability, which provides a blend of Artificial Intelligence (AI) and real-time human understanding to provide a high level of modernized customer care. With Citi’s IVA, customers can speak in their own words and can understand without the concern of background noise.

Mobile Banking Apps: PayPal introduced My Bank mobile app that lets the customer check balances, deposit checks, make transfers, pay people or bills and find nearby First United locations.

Latest Reports Published in Draup

Lloyds Banking Group Account Intelligence Report: LBG aims at enhancing digital propositions with a focus on convenience and control on digital customer UX. Read More>>
City National Bank Account Intelligence Report: CNB focuses on delivering the best-in-class client experience with personal relationships and local decision-making. Read More>>

Key Funding Alert

European neo-broker Scalable Capital raises USD 180 Mn in Tencent-led funding round 
The funding will be used to continue product development and boost its European expansion, despite the company shutting down its UK service earlier this year. Read more>>

Startup Spotlight

Company – Selina Finance
Total Funding  USD 54.12 Mn
Year of Establishment – 2019
HQ Location – London, United Kingdom
About: Selina is bringing together the best from different worlds to offer customers a next-generation financing option – a product that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan. Read more>>

Key Insights and Signals in Banking & Financial Services

Centre setup and Expansion
JPMorgan (JPM) fortifies its presence 
JPM is midway through its process to open 400 new branches, gearing up to become the first US bank to have a brick-and-mortar presence across all states, other than Alaska and Hawaii. Read More>>
Bank of Queensland: BOQ set to open first branch in Adelaide with one-of-a-kind concept The Adelaide BRC (Banking Relationship Centre Plus) will offer support to customers with their more complex banking needs, including home and small business lending, personal lending, credit cards, savings accounts and insurances. Read More>>
Standard Chartered launches Express Banking Centre in Lobatse  
The Express Banking Centre, located at the Hillside Mall in Lobatse, is one of four in the entire country and the first that is powered by solar energy and partially constructed from a previously used shipping container. Read More>>

Deals and Deal Renewal
Visa inks deal with Goldman for global corporate payments
These solutions will enhance Goldman’s cross-border business-to-business (B2B) and business-to-consumer (B2C) payments program for high and low-value payments. Read More>>
9Spokes International signs three-year contract with Virgin Money UK 
Under the contract, 9Spokes will deliver to VMUK its platform comprising its Track, Connect and Explore offers for the bank’s server message block (SMB) customers and banker serving products, as well as Engage and Monitor for loan applications and management. Read More>>
DNB signs three-year, EUR 200 Mn deal with TietoEvry
The agreement represents a contract framework with a value of around EUR 200 Mn over three years and serves to strengthen TietoEVRY’s position as a leading Nordic supplier of banking technology. Read More>>

EDB, RAKBANK sign MoU on SME financing options, credit guarantees   
Under the agreement, RAKBANK can offer up to AED 10 Mn financing to small and medium-sized enterprises (SMEs), and 50 percent of the facility amount will be either guaranteed or co-lent by EDB. Read More>>
Morgan Stanley and Microsoft partner for technology modernization 
Working with Microsoft, Morgan Stanley wants to be able to meet its clients in the cloud in a way that is safe, secure and efficient. Read More>>
Japan’s Aozora Bank teams with Singaporean venture lender Genesis 
The partners will share investment and lending opportunities in Japan and Southeast Asia. Aozora Bank is already considering helping several portfolio companies of Genesis, possibly supporting them in launching operations in Japan or investing in them. Read More>>

Mergers and Acquisitions
Deluxe completes acquisition of First American Payment Systems 
With the addition of the First American omnichannel payments platform, Deluxe immediately becomes a scaled and leading provider in the strong, secular growth merchant services market. Read More>>
Ares Management Corporation completes acquisition of Landmark Partners 
With more than USD 19.6 Bn in assets under management as of March 31, 2021, Landmark provides private equity, real estate, and infrastructure secondaries solutions for institutional investors. Read More>>

Executive Movement
Pleo appoints chief revenue officer 
As President of FreshWorks Europe, Arun Mani was responsible for launching the EMEA business, building a team of 150+ people from scratch. Read More>>
Northwestern Mutual – Nebraska appoints Jennifer Brase to managing partner 
As managing partner, Brase will oversee the firm’s sales, operations, recruitment, development and growth, and spearhead strategic initiatives. Read More>>
Hitendra Dave new India CEO, Rosa co-head of HSBC Asia Pacific 
Dave, who is formerly the head of global banking & markets of HSBC India, has almost 30 years of work experience in the Indian Financial Markets, of which the last 20 was with HSBC. Read More>>

Here’s what’s new on our Sales Intelligence Platform
Easy Access To Executive Movements 

  • Get to know executive movements in accounts in your lists through the Homepage feed

View All Updates



Copyright © *|CURRENT_YEAR|* Zinnov, All rights reserved.

We are located at: *|HTML:LIST_ADDRESS_HTML|* *|END:IF|*

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.

What you should do now

  1. Request a Demo and see how Draup can maximize the impact of your go-to-market teams with AI-driven sales intelligence.
  2. Read more free material about sales intelligence topics in our blog.
  3. If you know someone who’d enjoy this page, share it with them via email, LinkedIn, Twitter, or Facebook.