This week on Insurance: Insurance players implement AR/VR-based systems to enhance customer support and smart product recommendations

Latest Industry Insights from Draup Braindesk

A.I.-based chatbots, Robo advisors, and personalized customer interactions are driving the insurers’ customer support operation.

  • State Farm partnered with Twilio to provide automated call center services for fast response and seamless customer handling. 
  • Aon partnered with Hi Marley for a conversation platform that uses A.I. to be far more predictive and help solve more client queries with 20% faster claim resolution and avoid over four calls per claim. 

AI/ML and cybersecurity are the cost-cutting technologies used to optimize insurance operations, thereby improving customer experience. 

  • Allstate launched ‘Escape Route,’ an Augmented Reality (A.R.)-based app that helps customers create an escape plan in case of fire and practice it using A.R. 
  • Allianz partnered with Cisco to gain access to a broader customer base and provide integrated cybersecurity insurance and consultation. 

Latest Reports Published in Draup

Prudential plc account intelligence report: Prudential plc’s digital initiatives aim to develop financial solutions and enhance customer experience. In F.Y. 20, the company accelerated their digital development and associated customer-centric digital ecosystem through ‘Pulse by Prudential’ with 20 Mn downloads with sales of USD 211 Mn. Read More>>
Mapfre, S.A. account intelligence report: Mapfre, S.A.’s digital initiatives automate processes that enhance digital experience and focus on simplifying the digital processes offered to clients and enhances the services it has already provided. Its revenue CAGR from 2017 to 2020 is –3.15%. Read More>>

Key Funding Alert

KindHealth raises USD 4 Mn in funding

KindHealth offers health, dental, vision, prescription discounts, and Medicare insurance on a digital AI-powered platform. People get intelligent insurance recommendations, medical bill auditing, prescription savings, and more. It will use the funds to expand its operations and its business reach. Read More>>

Startup Spotlight

Company – By Miles
HQ Location –  London, United Kingdom
Total Funding – USD 27.41 Mn
About – By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile tailored to the driver. They can see every journey and use handy tools in their mobile app to make their driving life easier. Read More>>

Key Insights and Signals in Insurance

Mergers and Acquisition 
Intact Financial launches private placement to fund proposed acquisition of RSA
Intact Financial will issue CAD 250 Mn (USD 198 Mn) of 4.125% fixed-to-fixed rate subordinated notes with its recommended cash offer for FTSE 250 constituent RSA Insurance. Read More>>
Allstate exits life and annuity businesses with the sale of ALNY to Wilton Re
Under the terms of this definitive agreement, Allstate divests ALNY and terminates an ALIC stop-loss reinsurance treaty. Read More>>
Aviva sells Polish business to Allianz for USD 2.9 Bn
The firm has been selling assets at pace to focus on Britain, Canada, and Ireland’s core businesses. Read More>>
AIA to acquire BEA Life for USD 650 Mn
Hong Kong-listed AIA Group will acquire 100% of the wholly-owned subsidiary of The Bank of East Asia (BEA) and for the exclusive 15-year life insurance distribution partnership with the bank. Read More>>
Anthem, Inc. to acquire myNEXUS, Home Health Benefits Manager
Anthem will acquire the home-based nursing management company. myNEXUS delivers integrated clinical support services for approximately 1.7 million Medicare Advantage members across 20 states. Read More>>
British insurer Aviva sells Polish unit to Munich’ Allianz for USD 2.9 Bn
Allianz S.E.’s takeover of the British insurer’s Polish businesses came against the backdrop of a mass-scale divestiture program of Aviva Chief Amanda Blanc. Read More>>
Ituran announces a partnership agreement with Tokio Marine Insurance
The deal includes both the telematics hardware and installation, as well as an ongoing monthly fee component. Ituran will provide operator services and stolen vehicle recovery services. Read More>>
Leader Team Broker, strategic partner in Romania for Axa-Global Healthcare for the third consecutive year
Leader Team Broker, a key player on the Romanian insurance market, brokered the sale to natural persons and companies of over 300 AXA – Global Healthcare health insurance policies within the strategic partnership that the two companies have been developing. Read More>>
Startup medical supplier Better Health secures USD 3.5 Mn seed round, partnerships with Humana, Oscar
Better health aims to crack into the USD 60 Bn durable medical equipment market with an e-commerce platform. Its tool provides patients with personalized product recommendations, estimates for out-of-pocket costs, and handles necessary medical and insurance paperwork. Read More>>
Centuria Healthcare’s USD 64 Mn J.V. with Medibank
Corrs Chambers Westgarth advised Medibank to establish a joint venture to develop a short-stay, no-gap surgical facility with Centuria Healthcare. Read More>>
Deals and Deals Renewals
Centene subsidiary ‘Ohana Health Plan selected to continue serving Hawaii’s Medicaid managed care and CHIP programs statewide
Under the new contract, ‘Ohana Health Plan will provide services for eligible Medicaid recipients in Temporary Assistance for Needy Families (TANF); the Children’s Health Insurance Program (CHIP); Aged, Blind, and Disabled (ABD); and expansion programs. Read More>>
Executive Movement
Matthew Wilken appointed to reinsurance role with MS Amlin
Bermuda market veteran Matthew Wilken has more than 30 years of reinsurance experience. He began his career at Kiln Syndicate, where he held various posts before taking on an active deputy underwriter’s role. Read More>>
HealthQuest adds former Aon Hewitt CEO Kristi Savacool to its board of advisors
Savacool served as CEO of Aon Hewitt until her retirement in January 2018. She set up the firm’s strategy, sponsoring relationships with its largest clients (many of whom comprise the Fortune 100) and overseeing its operations. Read More>>
Genworth names Chairman with private equity deal experience
The board picked Melina Higgins, who has deep deal-making and finance experience, to succeed James Riepe as its chairman. The board also added Howard Mills, a former New York state insurance superintendent, and two other independent directors. Read More>>
Argo Group announces board retirements
Argo announced Kathleen Nealon and John Tonelli’s retirements from the board of directors effective immediately following the company’s annual general meeting scheduled for May 6, 2021. Read More>>
Humana’s home business head to become CFO later this year
Diamond will assume the role less than two years after being named segment president of Humana Inc.’s Home Business. Read More>>
MetLife names Robin Gordon as Chief Data and Analytics Officer
She will manage MetLife’s enterprise data priorities across strategy, service and operations, business analytics, and governance. Read More>>
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