by sumit kumar | Jul 31, 2023
73% of consumers consider customer experience as an essential factor in their purchasing decisions. As customer expectations continue to evolve, businesses must adopt data-driven strategies to deliver exceptional experiences. In this article, we explore how...
by sumit kumar | Jul 27, 2023
Imagine a sales process where every move is finely tuned, every interaction personalized to perfection, and every decision is backed by data-driven insights. Welcome to the future of sales, where data reigns supreme and transforms average sales teams into...
by sumit kumar | Jan 5, 2022
According to a recent report, 51% of the world (3.8 Bn people) are internet users, increasing from 49% (3.6 Bn) in 2017. With every service now available at your fingertips, the era of digital services powered by the pandemic has started to impact all industries. In...
by sumit kumar | May 26, 2021
Banks investing in customer experience have a 1.9 times higher recommendation rate, 1.9 times greater revenue share, and are 2.1 times more likely to up-sell or cross-sell products and services to existing customers. As per Draup’s research, banks are scaling...