Insights

Learning and Development: Arming Non-Tech Retail Staff with the Right Technology

Store associates are the ones who interact face-to-face with customers. From ordering products on the spot and delivering it to their home, to taking returns from any store location, they are the key enablers of hassle-free customer journeys in-store. Retailers are engaging legacy staff to upskill them with the latest technological trends and make the shopping experience special for every customer.

Store assistants at ‘Lush’, a health and beauty retailer, have been upskilled to act as mobile point of sale (POS). They retrieve product information and make transactions via tablets to close the deal. Retail HRs are creating learning and development programs based on new technologies to upskill their non-tech employees and increase their sales.