Cross-Training: An Emerging Training and Development Framework

With the coronavirus creeping globally, HR managers may have to deal with the threat of a serious illness, keeping key employees out of the workplace. Companies are embracing cross-training as a risk-mitigation strategy to develop internal workforce capacity and tackle fluctuating workflows.


Retailers cross-train cashiers and customer service representatives to handle a variety of store operations that helps them handle workforce fluctuation. Our AI-based talent intelligence platform tracks fast-growing skills and roles across industry verticals. This helps HR executives devise such training and development frameworks.

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