High Opportunities for Technology Service Providers as Banks incorporate Voice assistants

As tech savvy millennials are rapidly moving towards online banking, the digital banking services must become as personal as in-branch service. Banks are implementing voice assistants to allow an easy access to complex wealth management functions like investment research and trade status, and to provide personalized service.


Capital One launched a service using Amazon’s Alexa with services including credit card payments, account balances and getting a snapshot of recent spend. Service providers who design, develop, test and deploy bots for various channels integrated with VPAs, Smart Speakers and Messaging Platforms like Alexa, Siri, and Cortana have high partnership opportunities with BFSI sector.

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