Insurers identify personalization path through IoT
Connected products have opened new doors for insurance companies to personalize the products/solutions and enhance customer experience through solutions like connected homes, telematics, etc. Insurers are leveraging connected asset devices to enable seamless data transfer and also curb risks, build new service models, reduce costs, etc.
Liberty Mutual partnered with Nest, a Google brand to integrate connected smoke alarms to curb the risk of fire in customer homes and decrease their insurance premium as a return. The insurance giant has also announced “Nest safety rewards” program through which customers can choose to share Nest data with the insurer to keep track of fire risks and forecast premiums accordingly.
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