Reimagining Health insurance with Artificial Intelligence
Health payors have aligned their digital solutions to understand the customer needs and problems to offer seamless experience. It includes selection of interconnected, consistent tools for providing customers with a positive service wherever they are and whenever they need it.
Anthem partnered with IBM to develop AI-based customer query solution that reduces resolution time and costs leading to surge in addressed queries by 30K/month. Service providers with subject matter expertise, are enabling tangible ROI for insurers with their data-backed services.
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