Insights

Banks using Voice Assistants improve Customer Satisfaction by 20%

A sharp increase in the number of people using voice enabled devices has made banks realize the importance of implementing voice assistants (VA) to improve customer service. VA supported with predictive analytics help in rapidly streamlining call center operations and improves customer satisfaction scores by 20%.

Bank of America’s VA, Erica, helps customers transfer money between accounts, view statements, and schedule bill payments. Banks are looking to partner with services providers whose offerings include utilization of vision/gestures and context-awareness etc. to enrich conversational interfaces.