Understanding the need for automation in front/back office crucial for sales enablement

Adapting to digitization landscape is critical for the health insurers to orchestrate their operational activities and generate meaningful returns. Top health insurers are leveraging insurtech solutions across AI/ML, Cloud, etc. to enhance their front and back-office operations.


Aviva deployed AI-enabled Appian’s platform to unify 22 systems in a single interface and ease their call center operations thereby increasing customer response efficiency by nine times. This entails an immense opportunity for SPs to develop interoperability solutions for insurers looking to optimize their business functions.

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